Viable: An Overview

Viable is an advanced AI-powered platform designed to analyze unstructured qualitative data efficiently. Utilizing cutting-edge AI technology, including GPT-4, Viable provides comprehensive insights from your data without relying on traditional spreadsheets. This tool is particularly useful for organizations looking to derive actionable intelligence from diverse sources of qualitative feedback.

Viable: Main Features

1. AI-driven analysis of unstructured qualitative data
2. Elimination of spreadsheets for data analysis
3. Weekly reports highlighting the most significant feedback themes
4. No need for spreadsheets or SQL queries
5. Analysis of various data sources, including sales call transcripts, customer support tickets, market research, and employee surveys
6. Metadata-based analysis for a deeper understanding of customer traits and preferences
7. Highly secure data management, certified with SOC 2 Type 2

Viable: User Guide

1. Sync your data with the Viable platform by integrating it with popular tools such as Zendesk, Intercom, or Front for customer support.
2. For survey data, connect with Delighted, and for call transcripts, use Gong.
3. Integrate additional data sources through Zapier or import CSV files directly.
4. Once your data is synced, Viable's AI will automatically initiate analysis.
5. Review the natural-language reports generated by Viable, which will provide you with actionable insights.

Viable: User Reviews

• "Viable has transformed the way we handle customer feedback. The insights are incredibly detailed and help us make informed decisions." - Amy T.
• "I love how easy it is to sync our data. The AI-generated reports are a game changer for our product team." - James R.
• "The elimination of spreadsheets has made our analysis process much more efficient. Highly recommend Viable!" - Sarah K.
• "Viable's insights have been invaluable for improving our customer experience. The platform is user-friendly and intuitive." - Mark L.