Univw: An Overview

Univw is an advanced customer relationship management (CRM) software designed to effectively manage customer information and optimize the sales cycle. This versatile tool caters to a wide range of business sectors including real estate, fast-moving consumer goods (FMCG), banking, and small enterprises, making it an ideal solution for enhancing customer engagement and driving sales performance.

Univw: Main Features

1. Custom Dashboards and Reports for actionable insights
2. Automated Call Quality Assurance to ensure script adherence
3. External Automations for seamless integration with emails, webhooks, etc.
4. AI-based Personalized Coaching for agent training
5. Intelligent Notes and Summaries for effective information management
6. Resource Hierarchy-Based Data Access for efficient and secure data management
7. Integrated Cloud Telephony for click-to-call functionality and call analytics
8. Data Import from External Sources for easy data integration
9. Flexible Workflow Engine for custom business processes
10. Datalake & Visualization for comprehensive data analysis

Univw: User Guide

1. Sign up for an account on the Univw platform.
2. Customize your dashboard by selecting relevant metrics and KPIs.
3. Set up automated call quality assessments to ensure adherence to scripts.
4. Integrate external automations such as emails and webhooks to enhance connectivity.
5. Utilize AI-based coaching features to provide personalized training for agents.
6. Create intelligent notes and summaries during calls to capture key information.
7. Manage data access efficiently by utilizing the resource hierarchy feature.
8. Leverage integrated cloud telephony for seamless communication and call tracking.
9. Import data from external sources to maintain a comprehensive database.
10. Utilize the flexible workflow engine to tailor processes to your business needs.

Univw: User Reviews

• "Univw has transformed our sales approach. The custom dashboards provide insights that drive our strategy." - Alex R.
• "The AI coaching feature is a game-changer for training new agents. We've seen significant improvements in performance." - Maria T.
• "Integrating external tools was a breeze with Univw. It saves us time and enhances our workflow." - James L.
• "The automated call QA gives us peace of mind knowing our agents are following scripts effectively." - Sarah K.