Stonly: An Overview

Stonly is an advanced knowledge platform designed for enhancing customer service experiences. It enables organizations to create interactive step-by-step guides, decision trees, AI-driven responses, automations, and comprehensive knowledge bases. Stonly is particularly useful for delivering contextual guidance on webpages and constructing user-friendly guides for customer support.

Stonly: Main Features

1. Step-by-step guides
2. Decision trees
3. AI answers
4. Automations
5. Walkthroughs
6. Checklists
7. Knowledge bases

Stonly: User Guide

1. Install the Stonly Chrome extension from the Chrome Web Store.
2. Open the desired webpage where you want to add the Stonly widget.
3. Click on the Stonly extension icon in your browser toolbar.
4. Utilize the CSS selector picker to select elements on the page for your guides.
5. Follow the Wizard to create and customize your guides based on the selected elements.
6. Publish the guides and integrate them into your customer service workflow.

Stonly: User Reviews

• "Stonly has transformed the way we deliver support. The step-by-step guides are incredibly intuitive and have reduced our inquiry response time." - Sarah T.
• "The decision trees are a game changer for our customer service team. It has made navigating complex issues so much easier." - Mark L.