NovaTalks.AI
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Introduction:A platform that integrates social media channels to deliver customer support and sales solutions for companies.
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Category:Text&Writing
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Added on:Jun 16 2023
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Monthly Visitors:1.0K
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Social & Email:
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NovaTalks.AI: An Overview
NovaTalks.AI is a comprehensive omnichannel platform designed for customer care and sales. This innovative solution consolidates various social communication channels, enabling businesses to connect with their customers through their preferred methods. With a focus on enhancing customer engagement and support, NovaTalks.AI empowers businesses to streamline their communication processes and improve overall customer satisfaction.
NovaTalks.AI: Main Features
- Messenger and online chat widget for your website
- Personalized chat-bots
- Up-to-date data storage and reporting
- Big data text analytics
- Integrated IVR and automated responses
- Quality assessment of customer communication
- Exchange of media files with customers
- Personal client portfolio and chat history
- Message templates for quicker support
- Segmentation and tagging of incoming requests/messages
- Processing of customer inquiries from multiple channels in one dashboard
- Automated distribution of chats between agents
NovaTalks.AI: User Guide
- Register for a free 7-day trial on the NovaTalks.AI website.
- Select your desired communication channels such as Viber, Instagram, WhatsApp, and Facebook Messenger.
- Implement the messenger and online chat widget on your website.
- Create personalized chat-bots tailored to your customer interactions.
- Utilize the platform's data analytics and reporting features for insights.
- Automate the processing of customer messages for efficiency.
- Ensure 24/7 communication with clients through automated responses.
- Leverage the quality assessment tools to enhance customer communication.
- Maintain a personal client portfolio and chat history for tailored interactions.
NovaTalks.AI: User Reviews
- "NovaTalks.AI has revolutionized our customer support! The integration of multiple channels has made it seamless for our team to manage inquiries." - Alex R.
- "The personalized chat-bots significantly improved our sales process. Customers are guided effortlessly from inquiries to purchases!" - Sarah K.
- "I love the analytics features. It helps us understand customer behavior and tailor our support effectively." - John P.
- "Being able to communicate with clients 24/7 has improved our service ratings tremendously." - Emily T.
FAQ from NovaTalks.AI
Is there an opportunity to explore the platform before committing?
Absolutely! You can explore the NovaTalks platform by completing a brief form or reaching out to one of our representatives through the chat feature. You'll be granted a complimentary week to experience all the available functionalities and configure the messaging channels that suit your needs.
What types of files are compatible with the platform?
The NovaTalks platform accommodates a variety of file formats including images, videos, and documents, along with emojis. This allows for seamless sharing of screenshots, document scans, and video materials.
How is customer support structured on the platform?
Once you join the NovaTalks platform, you'll be assigned a dedicated technical specialist who will assist you throughout your journey, addressing any inquiries and providing guidance to help you maximize your use of the platform.
Are there any restrictions on the number of support agents you can add?
Currently, there are no restrictions on how many support agents you can integrate into your system. Sign up for your free week and inform us of the number of agents you'd like to activate.
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