Kili: An Overview

Kili is an advanced AI customer service assistant designed to deliver reliable, on-demand support for customer-facing teams. By leveraging your organization's existing knowledge base, Kili provides personalized and precise responses, enhancing customer interactions and streamlining operations.

Kili: Main Features

1. Reliable and on-demand assistant for customer-facing teams.
2. Utilizes company knowledge to deliver personalized and accurate responses.
3. Ability to draft help articles and customer communication via the application.
4. Instantly respond to customer service tickets using a Chrome Extension.
5. Deploy a chatbot to deflect customer service queries effectively.
6. Learn from user feedback and automatically recommend actions for improvement.

Kili: User Guide

1. Sign up for an account on the Kili platform.
2. Log in to your account once registration is complete.
3. Import your existing knowledge base and documents to enable Kili's AI capabilities.
4. Utilize Kili internally or externally by drafting help articles and customer-facing communications.
5. Deploy a chatbot via API to assist customers in real-time.
6. Provide feedback on Kili's responses to help it learn and improve over time.

Kili: User Reviews

• "Kili has significantly reduced our ticket resolution times. The integration with our knowledge base is seamless and incredibly effective!" - John D.
• "The chatbot feature is a game-changer for us. Our customers get instant answers, which has improved satisfaction rates." - Sarah L.
• "I've found Kili easy to use, and it's helped our team focus on more complex issues instead of repetitive questions." - Mike T.