Glassix: An Overview

Glassix is an advanced AI-powered unified messaging platform that enhances customer interactions by consolidating conversations across various digital channels including instant messaging apps, SMS, email, live chat, and social media. This platform is designed to improve customer service, sales, and marketing efforts through a seamless communication experience.

Glassix: Main Features

1. Unified inbox for managing all conversations
2. Integration with multiple messaging channels
3. Advanced chatbots and conversational AI capabilities
4. Continuity of conversations across different channels
5. Access to customer conversation history
6. Support for rich media and large file sharing
7. Visual chatbot builder for easy automation
8. Cross-channel chatbot flow management
9. Real-time agent takeover for enhanced support

Glassix: User Guide

1. Sign up for a Glassix account and log in to the platform.
2. Integrate your desired messaging channels into the unified inbox.
3. Set up routing rules to assign conversations to qualified agents.
4. Utilize the visual chatbot builder to create automated response flows.
5. Deploy chatbots to all channels with a single click.
6. Monitor and maintain conversation continuity across all platforms.
7. Leverage rich media sharing capabilities to enhance customer interactions.
8. Utilize real-time agent takeover features for complex inquiries.

Glassix: User Reviews

• "Glassix has transformed our customer service approach, allowing us to manage multiple channels from one place. The chatbot feature is incredibly intuitive!" - Alex M.
• "The unified inbox is a game changer for our sales team. We can now respond to queries faster than ever!" - Sarah T.
• "I love how easy it is to set up chatbots with the visual builder. It saves us so much time!" - James R.