Forethought Assist: An Overview

Forethought Assist is a cutting-edge browser extension designed to enhance the efficiency of customer support teams. Utilizing advanced artificial intelligence, it intelligently suggests answers to support tickets, thereby streamlining workflows and significantly improving resolution times. This tool is particularly beneficial in scenarios where quick and accurate responses are crucial, making it an ideal solution for both new agents and experienced support staff.

Forethought Assist: Main Features

1. AI-powered answer suggestions
2. Natural Language Understanding for precise and contextually relevant responses
3. Rapid access to historical solutions for quick resolution
4. Customizable knowledge sources to fit organizational needs
5. Integration with multiple support channels to provide cohesive support experiences

Forethought Assist: User Guide

1. Install the Forethought Assist browser extension from the Chrome Web Store.
2. Open the extension and create an account or log in with your existing credentials.
3. Configure your knowledge sources to ensure the AI has access to relevant information.
4. Begin receiving AI-generated answer suggestions as you handle support tickets.
5. Use the feedback feature to refine and improve the AI's suggestions over time.

Forethought Assist: User Reviews

• "Forethought Assist has transformed our customer support process. The AI suggestions are remarkably accurate and save us a lot of time!" - Sarah L.
• "As a new agent, I found Forethought Assist incredibly helpful. It guided me through complex queries with ease." - James T.
• "The ability to customize knowledge sources has made a significant difference in our team's efficiency." - Emily R.