Churn360: An Overview

Churn360 is an AI-driven Customer Success platform designed specifically for Software as a Service (SaaS) companies. It empowers businesses to predict customer health, mitigate churn, and enhance both retention and revenue streams. By utilizing advanced analytics and automation, Churn360 supports organizations in maintaining strong customer relationships and driving growth.

Churn360: Main Features

1. 360° view of customers
2. Segments for customer grouping
3. Automation of customer success processes via Plays
4. Tracking of customer journey lifecycle
5. Health score for identifying at-risk customers
6. Engagement through Campaigns and surveys
7. Push notifications for customer connectivity
8. Personalized dashboard with Workspace

Churn360: User Guide

1. Access the platform and navigate to the dashboard.
2. Utilize the 360° view feature to obtain a comprehensive overview of your customers.
3. Group customers using the Segments feature for targeted management.
4. Implement automation with the Plays feature to streamline customer success workflows.
5. Monitor customer journeys through the Customer journey feature.
6. Regularly check the Health score to identify at-risk customers.
7. Engage your customers by sending surveys through the Campaigns feature.
8. Utilize Push notifications to maintain communication with customers.
9. Customize your experience with the Workspace feature.

Churn360: User Reviews

• "Churn360 has transformed how we manage our customer relationships. The insights provided by the Health score are invaluable!" - Sarah T.
• "The automation capabilities have saved us hours of manual work, allowing us to focus more on strategic initiatives." - Mark L.
• "The 360° view of customers feature is a game changer for understanding customer needs." - Emily R.
• "We've seen a noticeable decrease in churn since implementing Churn360. It's a must-have for any SaaS company!" - Kevin S.