Balto: An Overview

Balto is the leading Real-Time Guidance Platform designed specifically for Contact Centers, leveraging the power of Artificial Intelligence. Its primary function is to assist agents in delivering accurate and effective communication during calls by providing real-time coaching, automated notetaking, and seamless integrations within existing CCaaS systems.

Balto: Main Features

1. Real-Time Coaching
2. Automated Notetaking
3. Dynamic Prompts for Agents
4. Live Chat for Immediate Guidance
5. Integration with CCaaS Systems

Balto: User Guide

1. Log in to the Balto platform with your credentials.
2. Familiarize yourself with the user dashboard, where you can view real-time guidance and analytics.
3. Set up alerts for specific triggers during calls to receive timely notifications.
4. Utilize the automated notetaking feature to streamline post-call documentation.
5. Access live chat support for immediate assistance while on calls.
6. Review call scores and analytics to identify areas for improvement.

Balto: User Reviews

• "Balto has transformed our call center operations. The real-time coaching feature has significantly improved our agents' performance!" - Alex P.
• "The integration with our CCaaS system was seamless, and the automated notetaking saves us so much time." - Jamie L.
• "I appreciate the dynamic prompts that keep our conversations on track. Highly recommend!" - Morgan T.
• "Balto's analytics tools are a game changer for our quality assurance processes." - Chris R.